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SUPPORT
Pilotes & profils STREAM Séries



Pour joindre le service après-vente :

support@volumic3D.com

 
  • Mis à jour le 29/08/2019

    Firmware STREAM30 ULTRA SC

    Firmware core et firmware écran pour les STREAM30 ULTRA SC. Attention, non compatible avec les ULTRA standard !
    Core v2.0.7
    Ecran v2.0
    Septembre 2019

    Download
  • Mis à jour le 29/08/2019

    Firmware STREAM30 ULTRA

    Core firmware and screen firmware for STREAM30 ULTRA.
    Core v1.2.7
    Screen v1.2
    August 2019

    Download
  • Mis à jour le 21/12/2018

    Firmware STREAM30PRO MK2

    Firmware core et firmware screen for STREAM30PRO MK2 only (MK1 NONE compatible).
    Core v2.2.1
    Ecran v2.2
    Septembre 2018

    Download
  • Mis à jour le 21/12/2018

    Firmware STREAM30DUAL MK2

    Firmware core et firmware screen for STREAM30DUAL MK2 only  (MK1 NONE compatible).
    Core v2.2.1
    Ecran v2.2
    Septembre 2018

    Download
  • Mis à jour le 21/12/2018

    Firmware STREAM20PRO MK2

    Firmware core et firmware screen for  STREAM20PRO MK2 only (MK1 NONE compatible).
    Core v2.2.1
    Ecran v2.2
    Septembre 2018

    Download
  • Mis à jour le 21/12/2018

    Firmware STREAM20DUAL MK2

    Firmware core et firmware sreen for STREAM20DUAL MK2 only (MK1 NONE compatible).
    Core v2.2.1
    Ecran v2.2
    Septembre 2018

    Download
  • Mis à jour le 21/12/2018

    STREAM ULTRA update utility

    Voluflash Ultra, the firmware flashing tool for the STREAM ULTRA series

    Download
  • Mis à jour le 07/02/2019

    STREAM MK1/MK2 Update Utility

    Voluflash, the firmware flashing tool for the STREAM MK1 & MK2 series

    Download
  • Mis à jour le 21/12/2018

    Driver USB for STREAM serie MK1-MK2 - Win7-8

    USB driver for STREAM MK1 & MK2 for Windows XP, 7 & 8.
    On Windows 10+, the STREAM series will be recognized natively by the OS, 
    drivers are not necessary.

    Download
F.A.Q / Troubleshootings
  • • A ball of material formed on the extruder [1421]

    This phenomenon usually occurs when the piece comes off the board. The extruder printing in the void will gradually make a ball of matter in the vacuum that clumps around him.
    This is due to a plateau adhesion that is too low (zero point of calibration too high, lack of contour on difficult materials, lack of lacquer or inadequate bed coating).
    Check and feel free to adjust your zero point a bit low to increase the adhesion to the tray for difficult materials such as nylon, ABS, HIPS etc ... and add contour (8 to 16 turns).
    To restore the machine, you must carefully disassemble the head using the procedure found in the MK2 user manual on page 46, available on the website in the support / 
    documentation section. Put your head in heat for a while to soften the surrounding matter as much as possible, 
    then clean it thoroughly without forcing it at all. The threads coming to the head are extremely fragile because they are literally "cooked" during the hours of high temperature 
    printing. Be delicate and remove the damaged head cover by cleaning the heating block as well as possible. You can purchase a new head cover directly on the shop 
    (https://www.imprimante-3d-volumic.com/en/detail-pieces-detachees-volumic-printer-3d/897-cache-tete-v2-stream- pro.cfm) or print it yourself by downloading the 3D model available 
    in the support / templates section.
    If the rear carriage is a little damaged / melted, it usually has no impact until it is deformed to the level of the bushings, which is quite rare. 
    The change of this one is much more complex and requires much more know-how, it is therefore not necessary to change it if the geometry has not moved.

  • • Can not print flexible [1405]

    In order to print flexible, a nozzle and a thermal barrier in very good condition are
    required, because these materials are already capricious enough at the base.

    On the other hand it is imperative to remove one of the 2 compression springs of the
    xtruder, and to screw at least the nut of the remaining spring in order to print the hose
    under good conditions.
     

  • • Desynchronization of the Z axes has occurred [1404]

    This can come from a firmware version on which some bug was spotted.

    If no breakage is to be deplored, you can redo a complete shelf calibration and everything
    should work properly.

    On the other hand, it is imperative to update the firmware Core and screen of the printer
    so that the worry does not happen again.
    You can download the update pack in the support-> Drivers & Firmware section of the website
    (https://www.imprimante-3d-volumic.com/files/index.cfm?id=5905&crypt=919952)

  • • Pieces are off the board [1407]

    If one or more pieces have come off the shelf, check your bed calibration and your zero point. This one is surely too high and strongly reduces the adhesion of the room.
    (see documentation MK2 pages 19 to 23).
    Also check that the temperature of the tray is adequate and remains stable during printing, and of course that your tray is properly coated with lacquer corresponding to the material
    used

  • • The filament is no longer driven during printing [1401]

    If you have unwanted filament blockages, here are the things to check in order:

    • Ambient temperature of 25 ° max (ideal 22/23 ° C), and a correct printing temperature
    for the material used. A print temperature that is too high may cause this type of problem.

    • Initiate a temperature calibration (Menu -> Head Calibration / Heating Calibration)
    with a filament loaded and in the conditions closest to printing.

    • Check (especially in the case of PLA) that the material has not been opened for too long
    and has not taken too much moisture, which will typically create this problem.
    If possible try with a new spool and respect the recommended temperature of the material
    in question.
     A temperature too high for a material will cause blockages.

    • If the head has been disassembled recently, check the nozzle / heat barrier assembly
     accurately and tighten. Follow the instructions in the instructions for use exactly.
    The assembly is extremely accurate at nozzle / barrier positioning and hot clamping is
    essential to avoid this kind of problem. If you have a spare head, swap it with it to see
    if the problem is the same. If this is not the case, the installation is not correct or the
    nozzle and the thermal barrier must be replaced (these parts are considered consumables).

    • Change the nozzle and the thermal barrier (the latter is as important as the nozzle).
    If you have a spare head, swap it with it to see if the problem is the same.
    If this is not the case, the nozzle and the thermal barrier must be replaced
    (these parts are considered consumables)

  • • The filament no longer charges, the nozzle / BT is clogged [1406]

    If the filament no longer charges and the drive "jumps", it surely means that there is a plug at the thermal barrier.

    You can try first the automatic unblocking procedure accessible from the menu, then "unblocking head". Do not hesitate to launch this procedure 2 or 3 times if it does not work
    the first time.

    If this does not work, then you must disassemble the head to unblock it following the procedure of the MK2 user manual, page 46, which can be downloaded from the website
    in the section Support / Documentations.
     


 Contact the support